Maintenance Contracts
If your organization uses computers, but doesn’t have its own department
to maintain them, a breakdown could prove extremely costly. Not only through
the business that may be lost whilst your systems are down, but also callout
charges, repair / replacement costs.
Serendipity Systems Maintenance Options:
-
Extended Warranties
.
-
Extend the warranty for Serendipity Computer Systems
- Up to an additional two years cover
- All inclusive cover (parts & labour)
- On-site cover available1
-
Pricing from £75.00 per year
- Extend technical support for Serendipity
software systems
- Can be extended annually
- Provides unlimited technical support
- Free product updates sent to you on CD (saves
download time)
- Free access to beta versions of forthcoming
products
- Discounts on other Serendipity software
products
- Pricing from £120.00 per year
- Maintenance Contracts
.
-
Telephone and on-site support for all hardware1
- If problem not resolved on telephone then an
on-site visit will be made
- Replacement computers made available for
machines where problem not resolved on-site2
- Can renew contract either monthly or annually
- Pricing from £75.00 per month3
- Telephone support for most common software
packages
- Providing you with your own ‘helpdesk’
for a variety of software products
- If we can’t answer immediately, we will
return your call within 24 hours
- Unlimited calls for the contract period
- Can include help with configuring and
installing new software packages and software patches
- Either purchase by itself (around £30.00 per
month) or combined with hardware support for only £10.00 per month
1 On-site
support available with a 50-mile radius of Reading, Berkshire.
2 If computer
is likely to be removed for more than 24 hours. Computer may not be of same
specification, specification subject to availability.
3 Pricing
dependent upon number and type of computers, payment method adopted, and length
of contract period.
Want a quote?
service@serendipitysys.com or +44 (0)118 951 1721
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